At Satu Jasa Global, we are committed to providing high-quality management services tailored to meet your needs. Our refund policy outlines the circumstances under which refunds may or may not be granted.

1. Refund Eligibility
Refunds may be issued under the following conditions:
•Service Not Delivered: If the service has not commenced within the agreed-upon timeframe due to delays on our end.
•Cancellation by Us: If we are unable to fulfill your request due to unforeseen circumstances.
•Technical Errors: If a technical issue on our website results in a duplicate payment or incorrect billing.

2. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
•Completed Services: Once the service has been delivered as agreed, it is non-refundable.
•Change of Mind: Refunds are not granted for a change of mind after the service has started.
•Client Delays or Inaction: If the client fails to provide the required information or cooperation necessary to deliver the service.

3. Cancellation Policy
•Clients must provide written notice of cancellation at least 5 days before the service start date to be eligible for a partial refund.
•Late cancellations may incur a fee or forfeit any deposit paid.

4. Refund Process
•Refund requests must be submitted in writing to [email protected].
•Approved refunds will be processed within 3-5 business days and returned to the original payment method.

5. Exceptions
•Customized services or one-time consultations may have separate terms outlined in the service agreement.
If you have any questions about our refund policy, please contact us at [email protected]
Feel free to ask if you’d like help tailoring this policy further!